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- | IN PRESENCE AND ONLINE
- INTERMEDIATE SKILLS
- 3 MODULES
BUILDING EFFECTIVE RELATIONSHIPS TO ACHIEVE TEAM GOALS
OBJECTIVES
In business it is essential to have effective relations with one's interlocutors both to avoid the emergence of conflictual behaviour and to pursue one's own or shared goals.
The aim of the course is to provide participants with the tools to build balanced working relationships developing an effective and authoritative communication style with their interlocutors.
PROGRAM
Module 1
- Behavioural styles: aggressive, passive assertive
- The foundations of assertive behaviour
- Assertive communication techniques
Module 2
- The development of assertive behaviour: self-esteem and emotions
- Assertive management: directing others without manipulation or aggression, but with self-assurance effectiveness and positivity
- Behavioural self-diagnosis: identification and enhancement of one's strengths
Module 3
- Being critical in a positive and constructive way
- Assertiveness and conflict management
- How to deal with aggressive attitudes in others
- Active and assertive listening
PEDAGOGY
The course is highly practical. The teaching method involves continuous alternation of theoretical and practical moments with role-plays, simulations, exercises.
RECIPIENTS
Managers and figures with responsibility for managing complex processes
TRAINING MATERIALS
Video lectures and classroom materials.
CONSULTANCY, TRAINING, HR DIGITALIZATION AND CORPORATE SOLUTIONS, DISCOVER THE ALVERIA METHOD. GET READY FOR CHANGE.
EMPLOYEE MOTIVATION AND MANAGEMENT
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- | IN-PRESENCE AND ONLINE
- INTERMEDIATE SKILLS
- 3 MODULES
BUILDING EFFECTIVE RELATIONSHIPS TO ACHIEVE TEAM GOALS
OBJECTIVES
In business it is essential to have effective relations with one's interlocutors both to avoid the emergence of conflictual behaviour and to pursue one's own or shared goals.
The aim of the course is to provide participants with the tools to build balanced working relationships developing an effective and authoritative communication style with their interlocutors.
MOTIVATION PROGRAMME
Module 1
- Behavioural styles: aggressive, passive assertive
- The foundations of assertive behaviour
- Assertive communication techniques
Module 2
- The development of assertive behaviour: self-esteem and emotions
- Assertive management: directing others without manipulation or aggression, but with self-assurance effectiveness and positivity
- Behavioural self-diagnosis: identification and enhancement of one's strengths
Module 3
- Being critical in a positive and constructive way
- Assertiveness and conflict management
- How to deal with aggressive attitudes in others
- Active and assertive listening
PEDAGOGY
The course is highly practical. The teaching method involves continuous alternation of theoretical and practical moments with role-plays, simulations, exercises.
RECIPIENTS
Managers and figures with responsibility for managing complex processes
TRAINING MATERIALS
Video lectures and classroom materials.