INTERPERSONAL COMMUNICATION [aioseo_breadcrumbs]
  • | IN PRESENCE AND ONLINE
  • BASIC SKILLS
  • 3 MODULES

THE USE OF SOCIAL INTELLIGENCE AS THE KEY TO EFFECTIVE COMMUNICATION

OBJECTIVES

The course is aimed at all figures within the organisation who need to change their communication style in order to improve their professional, individual or team performance in order to strengthen their communication skills and thus enable an effective transmission of their objectives and a correct interpretation of the needs of their interlocutors and collaborators.

PROGRAM

Module 1

  • Analysis of one's communication style: the meanings, components, challenges of interpersonal communication

Module 2

  • Elements of the communication process: the axioms of communication
  • Verbal and non-verbal communication

Module 3

  • Empathy and active listening: the value of listening
  • Techniques and tools for effective communication: communication within the team and the value of assertiveness.

PEDAGOGY

The course is highly practical. The teaching method involves continuous alternation of theoretical and practical moments with role-plays, simulations, exercises.

RECIPIENTS

Managers and figures with responsibility for managing complex processes

TRAINING MATERIALS

Video lectures and classroom materials.

 

CONSULTANCY, TRAINING, HR DIGITALIZATION AND CORPORATE SOLUTIONS, DISCOVER THE ALVERIA METHOD. GET READY FOR CHANGE.